Robert,
A number of Service Providers, such as AT&T, have a service associated with their 800 service that allows for secondary call routing information. As an example, a person calls a company's 800 service number. AT&T will prompt the caller via an IVR for the particular product requiring service. After prompting, the call is extended to the correct ACD center. Signaling wise, the IVR function comes after CALL PROCeeding and is indicated by a PROGRESS message. When the call is answered by the ACD center, CONNECT is sent.
I hope that this helps.
Bob
-----Original Message----- From: Opiela, Robert [mailto:Robert.Opiela@Aspect.com] Sent: Tuesday, June 06, 2000 12:02 PM To: 'Robert.Callaghan@ICN.SIEMENS.COM' Subject: RE: On TD26 - Fast TCS and M/S negotiation in H.323v4
There is a real problem in that keypad information must be sent before the connect message. This is needed to support network services in the U.S. Because the H.245 rules require the exchange of TSC and master-slave before any other messages may be sent, there is a significate delay after fast connect before keypad digits may be sent. In Osaka, several proposal were submitted to solve this and other needed negotiation problems. The agreed solution was the proposal for which you have reservations. This is needed in the real world.
PLEASE! find a solutions that will not remove these changes!
Just out of curiosity, could you explain why the keypad information needs to be sent before the Connect? Why can't this information be sent as an alias in the Setup?
Rob
-------------------------------------------- Robert Opiela Aspect Communications robert.opiela@aspect.com
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