In a message dated 9/19/2004 2:16:17 PM Eastern Standard Time, lilo@nullpointer.de writes:
Take an ACD system as an example: Someone calls the system, which in
turn alerts a group of users. As soon as one of those users picks up
the phone, the other calls that were generated are disconnected
automatically.
Something as simple as a CFNR to a voicemail system might disrupt
operation of this service, as now the voicemail system will pick up the
call.
[MAP] I'm confused by your example. This is not what I think of as an "ACD" system. I think it goes by a different name. I understand such a service might be used for emergency notification, where the desire is to reach the first person who will answer.
Anyway, here again, the desire is to prevent an answering machine/voicemail system from answering, which I understand. It is not to prevent forwarding. If I am one of the intended recipients of such as service, I may activate Call Forwarding Unconditional or Busy because I want such calls forwarded to where I am or to another phone on my desk. If I know that my number is on such a calling list (maybe for emergency notification), then it is my responsibility to ensure that calls to it will not be answered by a machine.
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By using CDOR, the call distribution system could indicate to the called
group of endpoints, that no diversion to a voicemail system would be
allowed for this call. Still, it could indicate, that it wishes
diversions to other users to take place. So, this would not impede any
normal operations.
[MAP] If the desire is to prevent answering by a voicemail system, then lets work on that specific problem. In general, systems do not know whether they are forwarding to another person or to an answering service.
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It's clear that a diverting entity doesn't always know if the call is
forwarded to another subscriber or to a voicemail system. Certainly,
CDOR wouldn't be too useful in such an environment. But there are
highly integrated telephony systems, where this is known in advance --
and CDOR would provide users with means to utilize this information to
their advantage.
[MAP] My argument is that it doesn't work in a system that doesn't know that a call is being forwarded to voicemail, and a system that does know this probably isn't really doing "Call Forwarding". So it's not a "Diversion Override" service. It's a "prevent voicemail" service.
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CDOR doesn't state what happens, if a diversion is inhibited. It's
possible to either continue to alert the user or to clear the call.
(There's a special message defined for the latter case.)
[MAP] Part of the objection was based on specific operation described in Section 9.2.1 which says "the called endpoint ... instead alerts the called subscriber" (instead of invoking Call Forwarding or releasing the call). It then says the call is cleared by the calling endpoint "due to the callled subscriber not responding". I presume this means the calling person hangs up when the called person does not answer. That is, the called person who turned on Call Forwarding Unconditional still gets rung.
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So, as it was before, the full control still lies with the called
endpoint (or the Gatekeeper working on behalf of it), there's just an
option for the caller to indicate preference.
[MAP] Then I suggest that the only data to include in the SETUP is things like:
Prefer not to be answered by voicemail
Prefer not to be answered by someone else
etc
which would then require that indication of these conditions be added to other services in order for this to work. It's just not "diversion override". It's not "override" in any sense if the "full control still lies with the called endpoint".
(Reminds me of the "Caller Preferences" work in the IETF, which has generally led to unending discussions.)
Mike Pierce